“Personal Information” in this Policy means information about an identifiable individual and that allows that individual to be identified, regardless of its form or characteristics. Personal Information may also include “Personal Health Information”, which correspond to information about an identifiable individual that relates to the physical or mental health of the individual, providing of health care to the individual, the contact information of an individual’s substitute decision-maker, and similar information.
Please read the following carefully to understand our practices regarding your Personal Information. Before we collect Personal Information from you, including Personal Health Information, we require your consent to use the Personal Information for the purposes of providing our services. We also require your consent to collect any healthcare number or identification for the purposes of facilitating payment between you and the healthcare provider. By agreeing to this Policy, you hereby provide such consents that we require.
Our model uses online video conferencing and Internet-reliant, application-based technology. Equinoxe offers two-factor authentication. If you elect to enable two-factor authentication, we will provide you with a random code that allows you to access your account, typically sent to you via SMS. Whether or not you elect to enable two-factor authentication, it is your responsibility to ensure your account password is of sufficient strength and is changed regularly to prevent unauthorized access.
AdRoll retargeting advertising policy
As you browse eqcare.com advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with eqcare.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll and their partner's targeted advertising.
Collection of Personal Information
What personal information do we collect?
We collect the following information as required in order to provide services to you, confirm your identity, diagnose and provide treatment for your health condition, and to administer the account for the services such as billing, insurance, or other administration. We also create an account with your Personal Information that allows us to serve you better as a repeat user.
In particular, some of the personal information that we collect about you in order to provide the services, including, without limitation:
Limits on Collection
We collect only the Personal Information that is required for your provider to provide care, facilitate the provision of that care, and communicate with you. We do not collect any other information, or allow information to be used for other purposes without your express (written or verbal) consent – except where compelled to do so by law.
Use and Disclosure of Personal Information
We use and disclose your Personal Information in order to provide the services you have requested for yourself. For example, we use and disclose your Personal Information in the following circumstances:
We will also disclose your Personal Information where such disclosure is required by law, such as, but not limited to, reporting infectious diseases pursuant to statutory obligation, reporting abuse to regulatory bodies, to law enforcement in certain circumstances, to comply with a subpoena or court order or records, or for other statutory or legal purposes.
By virtue of your seeking services from us, we take your consent to be express for your Personal Information to be used by Equinoxe for the uses described in the Section “Use and Disclosure of Personal Information” above, including, but not limited to, to refer you to a provider, to send your records and schedule the visit with the provider, to create a profile for you, to facilitate billing, and to send your clinical data to electronic medical records systems.
To the extent that you have a substitute decision maker, we may require that the individual validate their authority to act on your behalf, including to provide Personal Information to a healthcare provider or to ask to see your records.
Subject to the Section “Use and Disclosure of Personal Information” above, we will seek your consent for disclosure of your Personal Information to third parties such as to third party medical examinations and insurance companies.
By choosing to use our services and our online platform, you agree and consent that Equinoxe may use information collected through the provision of services, including Personal Information, and process it to remove all identifying information from it so that it does not identify you and until there is no reasonable basis to believe that the information can be used to identify you (“De-Identified Information”). De-Identified Information may be used by Equinoxe on an aggregate or anonymized basis to develop data on patient health and patient care. This De-Identified Information may be used, transferred, conveyed, sold, manipulated or otherwise exploited by Equinoxe. In this situation, we will not utilize your Personal Information. We will only use De-Identified Information – information that does not identify and for which there is no reasonable basis to believe that the information can be used to identify you.
You can withdraw your consent to have your Personal Information stored with Equinoxe by contacting [email protected] and to have your Personal Information shared with other healthcare providers or parties except where the retention and/or disclosure by Equinoxe is required by law. We will inform you of the consequences of such withdrawal, including if there are any significant consequences that might result with respect to your care and treatment.
By choosing to use our services, you agree and consent that Equinoxe may send you commercial electronic messages to the email address you provided to Equinoxe, including, but not limited to, messages for marketing, promotions, offers, opportunities or additional information about the service offered by Equinoxe. You can withdraw this consent at any time by contacting [email protected].
Accessing your Personal Information
You have the right to access your record in a timely manner. If you request a copy of your record, one will be provided to you at a reasonable cost. If you wish to view the original record, Equinoxe has a policy of allowing access to our records database (via your secure logon and password). If you would like a physical or electronic copy, one will be provided for a reasonable fee.
In limited circumstances you may be denied access to your records, but only if providing access would create a significant risk to you or to another person, or would be contrary to applicable laws.
If an inaccuracy is identified in your Personal Information, you can request that a note be made to reflect this on your file.
Protecting your Personal Information
Equinoxe is not responsible in any way for providers, their use of Equinoxe, and how such providers retain or secure their patient information.
Equinoxe staff ensures that Equinoxe secures its end of the connection with commercially appropriate levels of encryption, use of firewalls and computer malware detection/elimination. However, Equinoxe cannot guarantee the confidentiality of information transmitted by you over the Internet, or the time required to transmit such information. Accordingly, you acknowledge that Equinoxe, its employees and its representatives shall not be held responsible for losses or damages of any nature which may arise directly or indirectly from a breach of the confidentiality of information transmitted over the Internet or a delay in the transmission of such information to Equinoxe.
Moreover, you and you alone are responsible for ensuring the confidentiality of your account and its access information. You agree to not disclose your account access information to third parties, ensuring that sufficient security software is installed and running on your computer, smartphone or tablet, that your network firewall is of sufficient quality and that your wireless connection is encrypted to a degree that will prevent third party access. Failure to secure your own machine and its access to the Internet and/or use of public, unsecured networks and/or failure to eliminate malware makes you vulnerable to privacy breaches, and we can do nothing about this. You acknowledge that Equinoxe shall not in any way be held responsible for losses or damages which may arise directly or indirectly from such privacy breach, from the use of or the inability to use your account, or from the use of your account by another person using your access information or acting on your request.
Equinoxe operates on world-class server infrastructure wholly located within Canada. We deploy industry-standard firewalls and follow security industry best practices. We use commercially reasonable efforts to ensure that our equipment continues to operate in the event of a disaster or prolonged electrical outage. Multiple redundant connections to the Internet work to ensure that our web application will continue to serve requests in the event of a network outage. Our equipment is stored in a facility equipped with state of the art security.
Equinoxe encrypts your video conferencing and communication to our website/web applications with the same industry standard encryption used to protect your online banking. We deploy two-factor authentication to ensure that in addition to stealing your password a hacker would also have to be in possession of your mobile telephone.
We have taken steps to ensure that everyone who works for Equinoxe, and the third parties with which we contract, understand the sensitivity of Personal Information and are required to adhere to the protection of Personal Information as set out in this Policy, but for clarity, we do not take steps and are not responsible for Providers activities and omissions. We educate and train our staff on the importance of protecting Personal Information and ensure that access is provided only on a need-to- know basis. We use roles-based access to ensure that only those who are authorized to access your Personal Information can access it.
If you have any questions about the application of this Policy to your Personal Information, or wish to make an inquiry or submit a complaint, you should contact our privacy officer at [email protected].
THIS POLICY IS DATED April 13th, 2018.