Equinoxe’s secure clinical call centre provides clinical telephone support, triage and coaching services to Equinoxe’s clients.
Every call is documented electronically and all telephone encounters are recorded for quality assurance and clinical compliance purposes.
- Calls managed by Registered Nurses (RNs), physicians, and professionally designated healthcare practitioners
- ISO 9001:2008 certified
- Specialty in handling complex treatment protocols
- Experience managing national and international, multilingual programs
- Every call documented electronically and all encounters recorded for quality assurance and clinical compliance
- Service provided in English, French and other languages
- 24/7/365 support
- Nurse on call services – 24/7/365, including:
- Information; health, medication or treatment-related questions
- Triage; calls in which that patient’s symptoms are assessed by an RN and a clinical recommendation is made e.g. for post-op
- Administration; any other questions such as practice hours, etc.
- Client surveys and follow-ups
- Appointment scheduling, confirmation and reminders
- Remote vital signs recording and monitoring
- Medication reminders